Frequently Asked Questions (FAQ) – W.I.H. Clean
We know you might have questions before booking a cleaning service with us. Below, you’ll find answers to the most common inquiries about our professional cleaning services in Ontario.
📌 General Questions
❓ What areas do you serve?
We provide cleaning services across Toronto, Brampton, Mississauga, the GTA, Kitchener, Barrie, Ajax, Whitby, Scarborough, Vaughan, Cambridge, Richmond Hill, London, and Ottawa. If you're unsure whether we cover your area, feel free to contact us!
❓ What types of cleaning services do you offer?
We offer a full range of cleaning services, including:
✔ Residential Cleaning
✔ Commercial Cleaning
✔ Move-In/Move-Out Cleaning
✔ Post-Construction & Post-Renovation Cleaning
✔ Short-Term Rental (Airbnb) Cleaning
✔ Maid & Housekeeping Services
✔ Event & Post-Event Cleaning
✔ Specialized Cleaning (Medical, Industrial, Luxury Homes, etc.)
✔ Exterior Cleaning (Pressure Washing, Gutter Cleaning, Window Cleaning, etc.)
❓ How do I book a cleaning service?
You can book a cleaning service by:
📞 Calling us at: 905-588-9620
📩 Emailing us at: info@wihclean.com
🌐 Filling out our online form at: wihclean.com/book
❓ Do I need to be home during the cleaning?
No, you don’t have to be home while we clean. Many of our clients provide access instructions, and we ensure complete discretion and security.
📌 Pricing & Payments
❓ How much do your cleaning services cost?
Pricing depends on factors like property size, level of cleaning required, and frequency of service. We offer competitive and transparent pricing—contact us for a free quote!
❓ What payment methods do you accept?
We accept credit cards, e-transfers, and cash payments. Payments are due upon completion of service unless otherwise arranged.
❓ Do you offer discounts for recurring cleaning services?
Yes! We provide discounted rates for weekly, bi-weekly, and monthly cleaning services. Ask us about our recurring cleaning plans.
📌 Cleaning Process & Products
❓ Do you bring your own cleaning supplies and equipment?
Yes, we bring our own professional-grade, eco-friendly cleaning products and equipment. However, if you prefer specific cleaning products, let us know, and we’ll accommodate your request.
❓ Are your cleaning products safe for pets and children?
Absolutely! We use eco-friendly, non-toxic, and biodegradable cleaning solutions that are safe for your family and pets.
❓ How long does a typical cleaning take?
It depends on the size and condition of your space. A standard home cleaning usually takes between 1.5 to 4 hours, while a deep clean or post-construction cleaning may take longer.
❓ Can I request specific cleaning tasks?
Yes! We offer customizable cleaning services to fit your needs. Just let us know your priorities when booking.
📌 Privacy & Security
❓ How do you ensure privacy and discretion?
At W.I.H. Clean, client privacy is our top priority. All of our staff operate under strict Non-Disclosure Agreements (NDAs), meaning your personal and business information is completely confidential.
❓ Are your cleaners background-checked?
Yes! Every member of our team undergoes a rigorous background check and professional training to ensure trust, reliability, and quality service.
❓ What if something gets damaged during cleaning?
While we take every precaution to handle your property with care, accidents can happen. We are fully insured, and if any damage occurs, we will take full responsibility and work with you to resolve the issue.
📌 Cancellations & Rescheduling
❓ What is your cancellation policy?
We ask for at least 24 hours' notice if you need to cancel or reschedule your cleaning. Late cancellations may be subject to a cancellation fee.
❓ Can I reschedule my cleaning appointment?
Of course! Just contact us as soon as possible, and we’ll find a new time that works for you.
Still Have Questions?
📞 Call us: 905-588-9620
📩 Email us: info@wihclean.com
🌐 Visit our website: wihclean.com
We’re happy to answer any questions and help you find the perfect cleaning solution for your home or business!